jilias Responsible Gaming

Age Restriction: 21 Years and Above Only

In accordance with Philippine law and PAGCOR regulations, all jilias players must be at least 21 years of age. Underage gambling is illegal and strictly prohibited. During account registration and before processing your first withdrawal, jilias will verify your age by requesting government-issued identification such as a Philippine passport, driver's license, UMID, or national ID. Any player found to be under 21 years old will have their account immediately closed, all funds forfeited, and the matter reported to PAGCOR and appropriate authorities.

If you are a parent or guardian, we strongly encourage you to use parental control software on devices used by minors in your household. Programs such as Net Nanny, Qustodio, or built-in parental controls on iOS and Android can block access to gambling websites. Keep your jilias account login credentials secure and do not share them with anyone, including family members.

Signs of Problem Gambling

Problem gambling, also known as gambling addiction or compulsive gambling, affects a small percentage of players but can have devastating consequences. Recognizing the warning signs early is critical. Ask yourself the following questions honestly:

• Do you gamble longer or with more money than you originally planned?
• Have you lied to family, friends, or colleagues about your gambling activities?
• Do you gamble to escape problems, relieve anxiety, or cope with negative emotions?
• Have you borrowed money, sold possessions, or used money intended for bills to gamble?
• Do you feel restless, irritable, or anxious when trying to cut down or stop gambling?
• Have you tried to stop gambling but found yourself unable to do so?
• Do you chase losses by gambling more in an attempt to win back what you lost?
• Have your gambling habits caused problems in your relationships, work, or school?
• Do you feel guilty or ashamed about your gambling but continue anyway?
• Have you neglected important responsibilities or hobbies because of gambling?

If you answered "yes" to three or more of these questions, you may be experiencing problem gambling. jilias encourages you to take immediate action by using our self-exclusion tools (described below) and seeking professional help from organizations specializing in gambling addiction treatment.

Responsible Gaming Tools at jilias

jilias provides several built-in tools to help you maintain control over your gambling activity. These tools are available in your account settings under "Responsible Gaming." All tools can be activated instantly and are free to use.

1. Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your jilias account. Once you reach your limit, you will be unable to deposit additional funds until the next period begins. Deposit limits can be reduced immediately, but increases require a 24-hour cooling-off period to prevent impulsive decisions. Example: If you set a weekly deposit limit of ₱5,000, you cannot deposit more than ₱5,000 in any 7-day rolling period.

2. Loss Limits

Loss limits restrict the total amount you can lose over a specified period (daily, weekly, or monthly). Losses are calculated as total wagers minus total winnings. Once your loss limit is reached, you will be unable to place further bets until the next period. Loss limits help prevent chasing losses, one of the most common behaviors associated with problem gambling.

3. Session Time Limits

Set a maximum session duration (e.g., 1 hour, 2 hours, 4 hours) to control how long you spend gambling in a single session. When your session time expires, you will receive a notification and will be automatically logged out. This tool is particularly useful if you find yourself losing track of time while playing.

4. Reality Checks

Enable pop-up reminders that appear at regular intervals (every 30, 60, or 90 minutes) to inform you how long you have been playing and your current win/loss status. Reality checks give you an opportunity to pause, reflect, and decide whether to continue playing or log out.

5. Take a Break (Cooling-Off Period)

If you feel you need a short break from gambling, you can activate a cooling-off period ranging from 24 hours to 30 days. During this time, you will be unable to log in to your jilias account, place bets, or receive promotional communications. Your account balance will remain secure, and you can withdraw funds at any time by contacting customer support. Cooling-off periods cannot be reversed once activated.

6. Self-Exclusion

Self-exclusion is a more serious measure for players who recognize they have lost control over their gambling. You can self-exclude from jilias for a minimum period of six (6) months, one (1) year, or permanently. During self-exclusion:

• Your account will be closed and you will be unable to log in
• You will not receive any promotional emails, SMS, or marketing communications
• You will be prevented from creating new accounts using the same name, email, or payment method
• Your details will be added to jilias's internal exclusion database
• Any pending withdrawals will be processed before the exclusion takes effect

Self-exclusion cannot be reversed during the chosen period. If you self-exclude permanently, your account will remain closed indefinitely. At the end of a timed self-exclusion period, your account will not automatically reopen. You must contact customer support and undergo a mandatory assessment before your account can be reactivated.

To activate self-exclusion, contact jilias customer support via Live Chat, Viber, or email at [email protected]. Our team will guide you through the process and can also provide information about third-party support organizations.

PAGCOR Responsible Gaming Resources

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a comprehensive Responsible Gaming Program to assist Filipino players who may be experiencing gambling-related problems. PAGCOR's program includes:

• National Self-Exclusion Registry: A centralized database that allows individuals to voluntarily exclude themselves from all PAGCOR-licensed casinos and online gambling platforms across the Philippines. Self-exclusion through PAGCOR applies to both land-based and online gaming establishments.
• Counseling Services: Free, confidential counseling for individuals and families affected by problem gambling. PAGCOR works with licensed psychologists and social workers who specialize in gambling addiction.
• Educational Materials: PAGCOR provides brochures, videos, and online resources in English and Filipino to help players understand responsible gaming principles and recognize warning signs of addiction.
• Helpline Support: A dedicated helpline where players can speak with trained counselors about gambling concerns, treatment options, and referrals to local support services.

For more information about PAGCOR's Responsible Gaming Program or to register for the National Self-Exclusion Registry, visit the PAGCOR website or contact their Responsible Gaming hotline. jilias fully cooperates with PAGCOR's self-exclusion program and will honor all exclusions registered through PAGCOR.

Tips for Safer Gambling

Whether you're new to jilias or a seasoned player, following these practical tips can help you maintain control and gamble responsibly:

• Set a budget before you start playing. Decide how much money you can afford to lose and stick to that amount. Never gamble with money needed for rent, bills, food, or other essentials.
• Treat gambling as entertainment, not income. Never view gambling as a way to make money or solve financial problems. The odds are against you in the long run.
• Never chase losses. If you lose, accept it and walk away. Trying to win back losses by gambling more almost always leads to bigger losses.
• Take regular breaks. Step away from the screen every 30-60 minutes to clear your mind and reassess your play.
• Don't gamble when emotional. Avoid gambling when you're upset, stressed, angry, or depressed. Emotional states can cloud judgment and lead to impulsive decisions.
• Avoid alcohol or drugs while gambling. Substances impair decision-making and can lead to reckless betting behavior.
• Keep track of time and money. Use jilias's reality check and deposit limit tools to monitor your gambling activity.
• Balance gambling with other activities. Make sure gambling doesn't interfere with work, family time, hobbies, or social activities.
• Don't borrow money to gamble. Only use disposable income you can afford to lose. Never use credit cards, loans, or borrowed funds for gambling.
• Be honest with yourself and others. If you're concerned about your gambling, talk to someone you trust or seek professional help.