jilias Privacy Policy

1. Information We Collect

1.1 Personal Identification Information

When you register for a jilias account, we collect personal identification information necessary to verify your identity, comply with PAGCOR Know Your Customer (KYC) regulations, and prevent fraud. This information includes:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify you meet the minimum age requirement (21 years old)
• Residential address including street, barangay, city, province, and postal code
• Valid email address for account communications and notifications
• Mobile phone number for account verification and two-factor authentication
• Government-issued identification documents such as Philippine passport, driver's license, UMID, national ID, or voter's ID
• Selfie photograph holding your identification document for identity verification purposes

1.2 Financial and Transaction Information

To process deposits and withdrawals, jilias collects and stores financial transaction data, including:

• Payment method details such as GCash account number, Maya account number, bank account information, or other payment provider credentials
• Transaction history including deposit amounts, withdrawal requests, timestamps, and transaction reference numbers
• Proof of payment ownership such as screenshots showing your name matches the registered payment method
• Source of funds documentation for large transactions exceeding ₱50,000, as required by Anti-Money Laundering (AML) regulations

1.3 Gaming and Betting Activity

jilias automatically collects data related to your gaming activity to maintain game integrity, detect fraud, and comply with regulatory requirements:

• Game play history including games played, bets placed, wagers won or lost, and timestamps
• Sports betting activity including bet types, stake amounts, odds accepted, and settlement outcomes
• Bonus and promotion usage including bonus claims, wagering progress, and bonus terms compliance
• Account balance and balance fluctuations over time

1.4 Technical and Usage Information

When you access jilias Services, we automatically collect technical information about your device and how you interact with our platform:

• IP address to verify your geographic location and detect unauthorized access
• Device information including device type, operating system, browser type and version
• Login timestamps and session duration
• Pages viewed and navigation paths through the website
• Referral source indicating how you arrived at jilias (e.g., search engine, social media, direct link)
• Cookies and similar tracking technologies as detailed in Section 8 below

1.5 Communications and Support Interactions

When you contact jilias customer support via Live Chat, email, Viber, or Facebook Messenger, we collect and store:

• Communication content including your questions, complaints, feedback, and our responses
• Support ticket history and resolution status
• Attachments or screenshots you provide to support your inquiry

2. How We Collect Your Information

2.1 Information You Provide Directly

Most personal information is collected directly from you when you:

• Complete the account registration form
• Submit identity verification (KYC) documents
• Make a deposit or request a withdrawal
• Update your account settings or profile information
• Contact customer support
• Opt in to receive promotional emails or SMS notifications

2.2 Information Collected Automatically

Technical and usage information is collected automatically through:

• Server logs that record every request made to jilias servers
• Cookies and web beacons placed on your device when you visit our website
• Analytics tools such as Google Analytics (anonymized where possible)
• Fraud detection systems that monitor account activity for suspicious patterns

2.3 Information from Third Parties

In limited circumstances, jilias may receive personal information from external sources:

• Payment processors (GCash, Maya, banks) confirm transaction success or failure
• Identity verification services validate government-issued ID authenticity
• Anti-fraud databases check if your information appears in lists of known fraudsters or self-excluded individuals
• Game providers (Pragmatic Play, NetEnt, Evolution Gaming) report your game session data for regulatory compliance

3. How We Use Your Information

3.1 Account Creation and Management

jilias uses your personal information to:

• Create and maintain your player account
• Verify your identity and age (21+ requirement)
• Authenticate your login credentials and prevent unauthorized access
• Enable two-factor authentication (2FA) via SMS
• Process account updates, password resets, and closure requests

3.2 Transaction Processing

Your financial information is used to:

• Process deposits and credit funds to your account balance
• Process withdrawal requests and transfer funds to your designated payment method
• Verify ownership of payment methods to prevent fraud
• Comply with Philippine Anti-Money Laundering Act (AMLA) and PAGCOR financial reporting requirements
• Generate transaction receipts and account statements

3.3 Gaming Services Delivery

We use your gaming activity data to:

• Enable you to place bets and play casino games
• Calculate winnings and losses accurately
• Apply bonus terms and track wagering requirements
• Settle sports betting wagers based on official results
• Maintain game fairness and detect cheating or collusion

3.4 Legal and Regulatory Compliance

jilias is legally obligated to use your personal information to:

• Comply with PAGCOR licensing conditions and regulatory audits
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by law
• Respond to lawful requests from Philippine law enforcement, courts, or government agencies
• Maintain records for the statutory retention period (typically 5-7 years after account closure)
• Enforce our Terms and Conditions and investigate breaches

3.5 Customer Support and Communications

Your contact information is used to:

• Respond to your inquiries via Live Chat, email, Viber, or Messenger
• Send account notifications such as deposit confirmations, withdrawal approvals, and bonus credits
• Notify you of changes to our Terms, Privacy Policy, or Service availability
• Conduct customer satisfaction surveys (optional participation)

3.6 Marketing and Promotions (With Your Consent)

If you opt in to receive marketing communications, we will use your email address and phone number to:

• Send promotional offers, bonus codes, and special event announcements
• Notify you of new game releases or exclusive tournaments
• Provide personalized recommendations based on your gaming preferences

You may withdraw consent and unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email or contacting customer support.

3.7 Fraud Prevention and Security

jilias uses your information to:

• Detect and prevent fraudulent transactions, money laundering, and bonus abuse
• Identify duplicate accounts and multiple registrations in violation of Terms and Conditions
• Monitor account activity for suspicious patterns such as arbitrage betting or collusion
• Block access from high-risk countries or jurisdictions where online gambling is prohibited
• Protect against cyberattacks, hacking attempts, and unauthorized access

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

jilias shares your personal information with trusted third-party service providers who assist us in operating the platform. These providers are contractually obligated to protect your data and use it only for the purposes we specify. Categories of service providers include:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, and other financial institutions process deposits and withdrawals on our behalf
• Identity verification services: Third-party KYC providers validate government-issued IDs and detect fraudulent documents
• Game providers: Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, and other software studios host games and report outcomes
• Cloud hosting providers: Amazon Web Services (AWS) or similar platforms store data on secure servers
• Customer support platforms: Live chat software providers facilitate real-time customer support interactions
• Marketing automation tools: Email service providers send promotional communications (only if you opt in)

4.2 Regulatory Authorities

jilias is legally required to disclose personal information to:

• Philippine Amusement and Gaming Corporation (PAGCOR) for licensing compliance audits and investigations
• Anti-Money Laundering Council (AMLC) if we detect suspicious transactions that may indicate money laundering or terrorist financing
• National Privacy Commission (NPC) in response to data breach notifications or privacy complaints
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) in response to lawful search warrants or court orders

4.3 Legal Obligations and Protection of Rights

jilias may disclose personal information without your consent when necessary to:

• Comply with court orders, subpoenas, or other legal processes
• Investigate and prevent fraud, security breaches, or violations of our Terms and Conditions
• Protect the rights, property, or safety of jilias, our players, or the public
• Enforce our legal rights in disputes or litigation

4.4 Business Transfers

In the event of a merger, acquisition, asset sale, or bankruptcy proceeding involving jilias, your personal information may be transferred to the acquiring entity. You will be notified via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.5 No Sale of Personal Data

jilias does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. Any data sharing is limited to the purposes described in this Policy.

5. Data Retention and Storage

5.1 Retention Period

jilias retains your personal information for as long as your account remains active, plus an additional period required by Philippine law and PAGCOR regulations. Typical retention periods include:

• Account and identity information: Retained for seven (7) years after account closure, as required by PAGCOR and AMLA
• Transaction records: Retained for five (5) years after the transaction date for tax and audit purposes
• Gaming activity logs: Retained for three (3) years for regulatory compliance and dispute resolution
• Customer support communications: Retained for two (2) years after the last interaction

After the retention period expires, personal information is securely deleted or anonymized such that it can no longer identify you.

5.2 Data Storage Location

Your personal information is stored on secure servers located within the Philippines and in cloud data centers operated by internationally recognized providers such as Amazon Web Services (AWS) or Microsoft Azure. All data centers comply with ISO 27001 security standards and employ physical access controls, encryption, and redundancy to protect against data loss.

6. Data Security Measures

6.1 Technical Safeguards

jilias employs industry-leading technical safeguards to protect your personal information:

• TLS/SSL encryption: All data transmitted between your device and jilias servers is encrypted using 256-bit TLS (Transport Layer Security) encryption
• Database encryption: Sensitive data such as passwords and financial information is encrypted at rest using AES-256 encryption
• Secure password storage: Passwords are hashed using bcrypt or similar cryptographic algorithms and are never stored in plain text
• Firewalls and intrusion detection: Network firewalls and intrusion detection systems monitor for and block unauthorized access attempts
• Regular security audits: Third-party security firms conduct penetration testing and vulnerability assessments annually

6.2 Organizational Safeguards

jilias implements strict organizational policies to protect personal information:

• Access controls: Only authorized employees with a legitimate need to access personal information (e.g., customer support, compliance officers) are granted access
• Staff training: All employees undergo data privacy and security training annually
• Confidentiality agreements: Employees and contractors sign confidentiality agreements prohibiting unauthorized disclosure
• Incident response plan: A documented data breach response plan ensures swift action in the event of a security incident

6.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, jilias will:

• Notify affected players via email within 72 hours of discovering the breach
• Report the breach to the National Privacy Commission (NPC) as required by the Data Privacy Act
• Provide clear information about what data was compromised and steps you can take to protect yourself
• Offer assistance such as free credit monitoring services if financial information was exposed

7. Your Privacy Rights

7.1 Right to Access

You have the right to request a copy of all personal information jilias holds about you. To exercise this right, contact our Data Protection Officer at [email protected]. We will provide the requested information in a structured, commonly used, and machine-readable format (e.g., PDF or CSV) within thirty (30) days of your request.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact customer support to update information such as your name, address, or mobile number. Identity verification may be required before changes are processed.

7.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal information by contacting customer support. However, jilias is legally required to retain certain information for the periods specified in Section 5.1 to comply with PAGCOR regulations and the Anti-Money Laundering Act. After the mandatory retention period expires, your data will be permanently deleted.

7.4 Right to Object to Processing

You have the right to object to the processing of your personal information for direct marketing purposes. To opt out of promotional emails or SMS, click "unsubscribe" in any marketing message or update your communication preferences in account settings. Note that you cannot opt out of transactional communications such as withdrawal confirmations or Terms updates.

7.5 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider. jilias will provide your data in CSV or JSON format upon request, subject to verification of your identity.

7.6 Right to Withdraw Consent

Where jilias processes your personal information based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7.7 Right to Lodge a Complaint

If you believe jilias has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City 1308, Philippines
Email: [email protected]
Hotline: 8234-2228

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the jilias website. They enable the website to remember your preferences, keep you logged in, and analyze how you use the platform. jilias uses both first-party cookies (set by jilias) and third-party cookies (set by external services like Google Analytics).

8.2 Types of Cookies We Use

• Essential cookies: Necessary for the website to function, such as session cookies that keep you logged in. These cannot be disabled.
• Performance cookies: Collect anonymous usage data to help us improve website performance (e.g., Google Analytics).
• Functional cookies: Remember your preferences such as language selection or game favorites.
• Advertising cookies: Track your browsing behavior to display relevant ads on third-party websites (only if you consent).

8.3 Managing Cookies

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the jilias platform. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies (not recommended for jilias)
• Block third-party cookies while allowing first-party cookies
• Receive notifications before a cookie is stored

9. Third-Party Services

The jilias platform integrates with third-party services such as game providers (Pragmatic Play, NetEnt, Evolution Gaming), payment processors (GCash, Maya, banks), and analytics tools (Google Analytics). These third parties have their own privacy policies governing how they collect and use your information. jilias is not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before interacting with their services.

10. International Data Transfers

While jilias primarily stores data within the Philippines, some third-party service providers (such as cloud hosting providers and game studios) may process your information on servers located outside the Philippines, including the European Union, United States, or Singapore. When transferring data internationally, jilias ensures that:

• The receiving country has adequate data protection laws as recognized by the National Privacy Commission
• Contractual data transfer agreements (such as Standard Contractual Clauses) are in place
• Your personal information receives the same level of protection as required by Philippine law

11. Children's Privacy

jilias Services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that a person under 21 has created an account, the account will be immediately closed, all funds forfeited, and personal information deleted. Parents or guardians who believe their child has provided personal information to jilias should contact us immediately at [email protected].

12. Changes to This Privacy Policy

jilias reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Effective Date" at the top of this Policy
• Notify you via email or prominent notice on the website
• Request your consent for changes that expand how we use your personal information

Your continued use of jilias Services after the effective date of changes constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how jilias handles your personal information, please contact our Data Protection Officer:

Data Protection Officer
jilias Casino
Email: [email protected]
Customer Support: Available 24/7 via Live Chat, Viber, or Facebook Messenger